Cancel & Refund Policy – On-Call Cab Service

At My On Call Casb, we understand that travel plans can change unexpectedly. That’s why we offer a clear and transparent cancellation and refund policy for our My on-call cab services. Please read the policy below before making a booking.

Cancellation Policy:

1. Free Cancellation (Before 24 Hours)

• You may cancel your cab booking up to 24 hours before the scheduled pickup time at no charge.
• A full refund will be processed to your original payment method.

1. Cancellation Within 24 Hours

• If you cancel within 24 hours of the scheduled pickup time, 50% of the booking amount will be charged as a cancellation fee.
• The remaining amount will be refunded.

1. Last-Minute Cancellations (Within 2 Hours of Pickup)

• No refund will be provided if the cancellation is made within 2 hours of the pickup time or if the driver has already been dispatched.

No-Show Policy:

• If the customer does not show up at the pickup location without prior notice, it will be considered a No-Show, and no refund will be issued.

Refund Policy:

• Refunds (if applicable) will be processed within 5-7 business days from the date of cancellation.
• Refunds will be credited back to the original mode of payment.
• For payments made via UPI or bank transfer, bank details must be shared with our support team for manual processing.

How to Cancel:

You can cancel your cab booking by:

• Calling our customer support at 7024940106
• Sending a cancellation request to myoncallcab@gmail.com

Contact Us:

If you have any questions or need help with cancellations or refunds, please contact us at:

My On-Call Cab Services

📞 +91-7024940106

📧 myoncallcab@gmail.com

🌐 https://www.myoncallcab.com/